Support
Help when you need it
Getting started, enrollment and everyday questions — in plain language.
Device enrollment
Create a QR code from the dashboard, scan it on the child's device, and protection is set up automatically. Android uses Android Enterprise for seamless setup; other platforms install the WhānauGuard agent.
App blocking
From your child's Apps page, choose Block, Unblock, or create a schedule. Changes sync on the next device check-in — the dashboard shows the real delivery state, never a premature success.
Screen time & routines
Set daily limits, school mode, bedtime and family time from the dashboard. Children can request extra time; you approve or deny with one tap.
Location & Distance Guard
Location sharing is opt-in per device. Distance Guard compares child and parent positions server-side — you see distances, never each other's precise coordinates without consent.
Device removal
Removal requires an authorized parent with recent authentication and MFA. Protection is never silently switchable by a child.
Account security
Every parent account requires MFA (authenticator app). Recovery codes are provided at signup. Manage sessions and regenerate codes from Account Security.
Family management
Add tamariki, assign age-appropriate protection profiles, and manage guardians from the dashboard. Each child gets their own device enrollment and policy.
Pricing & billing
Aotearoa families: no cost, forever. Global families: US$4.95/month with a 30-day money-back guarantee on your subscription. No hidden fees, no confusing tiers. Cancel anytime.
Platform honesty
Each operating system permits different controls. Our capability guides tell you exactly what's possible per platform — we never fake protection.
Frequently asked questions
Is WhānauGuard really no cost for New Zealand families?
Yes. The Aotearoa Family plan has no cost — no credit card, no trial, no hidden upgrades. We believe every Kiwi whānau deserves digital safety.
Does WhānauGuard spy on my child's messages?
No. WhānauGuard does not read private messages, record keystrokes, or access the camera or microphone. We monitor app usage, screen time, web filtering and location — with full transparency to both parent and child.
Is there a money-back guarantee?
Yes — for Global (international) families on a paid subscription. If WhānauGuard doesn't work for your family within 30 days, email help@whanauguard.online and we'll issue a full refund — no questions asked. Aotearoa families: the plan is already free.
Can my child remove WhānauGuard from their device?
WhānauGuard uses official device management (Android Enterprise, MDM profiles) so protection survives reboots and ordinary tampering. If protection is disrupted, you're alerted immediately. Only an authorized parent can remove the device.
What platforms are supported?
Android, iPhone/iPad, Windows, macOS and Chromebook. Each platform has different capabilities — we honestly show what's possible and what isn't for each OS.
Can I have multiple parents or guardians?
Yes. You can invite guardians with different permission levels — full admin, location only, alerts only, or read-only. Every action is logged in the audit trail.
What happens if WhānauGuard's servers go down?
The last signed policy stays active on the device. Cloud outages never switch off protection — your rules keep enforcing offline.
Still stuck?
A real human answers — usually within a day. Include a short description of what happened; we never ask for passwords or OTP codes.