🆘Emergency·4 min read
When to Call 111
If your child is in immediate physical danger, or you believe they are at risk of self-harm and are unresponsive, call 111 immediately. WhānauGuard is not an emergency service — it's a tool to help you stay informed and act early.
Before You Call
Gather key information to share with emergency services:
- Your child's name, age, and description
- Last known location (WhānauGuard's map can help)
- Any messages or interactions that raised concern
- Your child's medical information (available in WhānauGuard's emergency profile)
- Phone number and device information
NZ Crisis Lines
- 111 — Police, Fire, Ambulance (immediate danger)
- 1737 — Need to Talk? Free counselling, 24/7
- 0800 376 633 — Youthline (free for young people)
- 0800 543 354 — Lifeline (24/7 crisis support)
- 0800 543 754 — Childline (for children & teens)
Using WhānauGuard in a Crisis
Activate the SOS feature on your child's device to immediately alert all whānau members and emergency contacts. The system shares the child's real-time location, emergency profile, and recent activity with authorised responders.